TERMS AND CONDITIONS

No

Yes - it’s so easy to do this now through the website on your phone or online.

No - our system runs on a "repeat order" basis. Working with repeat orders lets us cater for the 99% of our customers who would like a regular delivery without the hassle of contacting us each time. Therefore, if we don’t hear from you by the deadlines, we’ll assume that you would like a regular order on an ongoing basis that will remain the same as the previous delivery. You can change this online too.

You don’t have to have a box of fruit/veg if you don’t want and can order just what you would like.

We can accommodate changes to your order every week - if you let us know by 9am the day before your delivery is due to leave.

If you have a regular delivery and don't let us know by your deadline then your standard order will arrive, and that's what we'll charge you for.

Absolutely not! You can have deliveries as often or as little as you like.  The whole point of a regular delivery is that it suits your needs! (The majority of our customers have a weekly delivery. Our default is a weekly box unless you have advised us of a different frequency or have set up a different schedule.) Please don’t be shy in getting in touch with the Grow Wild office team so that we can tinker with your order until it works for you.

You can place your order online or through our website or your phone. You can always do the old-fashioned thing too and call us!

Yes! This is no problem at all, as long as we can get access, and there is a way of handing over a box and picking up your old box!

There is a small delivery charge dependent upon your area (we have divided our delivery area into Zones). For example:
Linlithgow £1
South Queensferry £2
Edinburgh West £3
Stirling £4
Everywhere else starts from £6.95. Enter your postcode at checkout for an accurate charge.

We use a natty little bit of software for scheduling deliveries - which has revolutionised the Grow Wild world!  This makes for efficient routes, helps the driver to find you, and allows you to track your delivery.

You will get an email the day before your delivery is due with an estimated time of arrival.

Our deliveries are made during the day, which is why we like to have a pre-arranged place to leave your order if you are going to be out when the delivery is being made.

The day you will receive your delivery is dependent on your postcode and will be allocated once we know your full address. Your delivery day will fall into one of the days as outlined below.

• We deliver to Linlithgow & South Queensferry on Tuesdays
• We deliver to the Central region and West Lothian on Wednesdays. The majority of our courier deliveries are delivered on Wednesdays.
• We deliver to Edinburgh on Thursdays.

Your deliveries will be made either by one of the Grow Wilders using one of our own electric vehicles or if you are further afield by our reliable courier company APC. (If you are local to us in Linlithgow you might like to pop up to the farm store instead, to see the whole range.)

The best way to get around this problem is for you to leave a cool box out! Your helpful and friendly driver is only too happy to transfer any chilled products into the cool box so that they are in good nick upon your return.

When you register, please let us know of a convenient place where your order can be left by your driver. (Also please provide us with what.three.words. location).  This may be round the back of your house, in the garden shed, behind the hedge, or wherever you tell us! If your order is going to be open to the elements, often the driver will stick a black bag over your order.

NB TOWN DWELLERS in our own delivery areas…. If you live in a tenement, which many of our Edinburgh customers do, then providing us with a main stair key enables the driver to get into your block and leave your order directly outside your flat door. This has become common practice over the years.

Please do keep your box if you are able, so that we can pick it up when we make your next delivery.We re-use boxes in good condition and line them with fresh paper on a weekly basis. This keeps costs down, reduces wastage, and saves the environment. Please reuse the black bag that your order was covered with.

Absolutely, we can change up to two things out of your box for something else. Please also do let us know of any allergies that you have. We really do want you to have an order you are entirely satisfied with!

We can absolutely make up to two swaps for something else in your box! Just let us know if something has sneaked into your box that you don't like, and we will always put it right for you!

This really shouldn’t happen – but if it does, please do give us a quick buzz or drop us an email.We will of course add something extra into your next order by way of compensation. We would far rather be informed so that we are made aware of any specific quality issues, rather than you saying nothing and being disappointed. We like to be able to put any mistakes right (and to be able to go back to our suppliers to find out what the problem has been).

Please, please, please let us know. We hope you enjoy your produce and that you are entirely satisfied with your order. However, if you have any negative comments about your order - Please contact us. We welcome feedback, we do listen, and we do take steps to act on comments when possible.   We actively encourage all types of feedback since it enables us to address any problems that we may be unaware of. 

You can check your emailnotification. Otherwise, please don’t hesitate to give us a call at the office and we can find out if there is a problem and call you back.

We always refer to the delivery instructions you gave us when you set up the order which is noted in the delivery software for the driver.If you have given us an alternative place for the driver to leave your order, please check there. If it isn’t there - please call us so that we contact the driver to find out if there has been a problem.

Please let us know as soon as you can!We will uplift it if possible (if the driver is still in your area), and credit your account. If our driver is unable to pick it up, you will of course not be charged for the delivery, but please call us to discuss what to do next.

We ALWAYS without fail acknowledge all emails coming into the office, and call you back so you can be assured that we have dealt with your request. All emails should be responded to within 24 hours unless over a weekend (during office hours), if you haven’t received a response, give us a quick call, since it is likely we haven’t received your email.

Office Hours:
Monday to Friday: 9am to 4pm
01506 847 690

Grow Wild has been fully Licensed by the Soil Association since 1998. You can see our current Licenses any time you like! They are here to see or download.

Wherever you see it you can be sure that the food you have purchased has been produced and processed to strict animal welfare and environmental standards. The Soil Association has probably the highest and most comprehensive standards for organic production and processing in the world.

Soil Association standards not only meet the UK government's minimum requirements but in many areas are higher. This is particularly true with animal welfare (for example, pigs and poultry) and the use of pesticides.

There are specific EU regulations for each of these systems. Standards have been set for organic and 'free range' which stipulate among other things flock sizes, stocking densities and how many hens can share a nest. Organic standards always state that hens must have access to outside areas, however they also go further than free range standards in a number of important ways.

One of the ways in which organic standards differ from 'free range' is that organic standards stipulate smaller flock sizes and lower stocking densities (the number of birds per square meter.) Smaller flock sizes help to ensure healthier and less stressed birds.

Feather pecking is a particular problem on large units and wherever hens are crowded into small spaces. Birds can be seriously injured and even killed as a result. To prevent this, the majority of 'free-range' hens are beak-trimmed – a mutilation that can be painful and also prevents the hens from expressing their natural behaviour by foraging. This practice is heavily restricted by the Soil Association.

Organic farms certified by the Soil Association have to provide more pop holes (exits from the hen house) than 'free range' farms do, to ensure access to pasture is not restricted. Generally speaking, in larger flocks a smaller proportion of birds go outside.

Be careful about misleading labelling - 'farm fresh' or 'country fresh' does not necessarily mean free range.

The main differences occur in the sizes of the flocks and the rotation of the land over which the hens can roam. Hens like to dust-bathe, peck and scratch at the earth. If hens are kept in large numbers, the ground can become bare and can sometimes, after a while, harbour potentially harmful diseases. To prevent the birds becoming ill, the ground needs to be rested.

The Soil Association states that the land must be rested for nine months, whereas the basic UK standards state that it only needs two months. In order to maintain the best possible animal welfare, the Soil Association recommends flock sizes of no more than 500 birds. Where farms can demonstrate high levels of welfare, up to 1,000 meat birds are allowed in a house, or 2,000 for egg laying birds. In contrast, non-Soil Association chickens reared to the current EU rules often live in huge flocks - with as many as 9,000 in a single shed - and then sold as organic.

In smaller flocks the chickens are truly free range. In larger flocks, chickens are more likely to block the doors and this means that many birds may never go outside. Many experts believe that keeping flock sizes small helps to reduce the risk of serious suffering for chickens, caused in part by the birds getting bored and pecking each other's feathers, causing bleeding and even death.

Intensively reared broiler chickens (reared for their meat) are normally housed in groups of up to 40,000 in large sheds; turkeys in groups of up to 25,000. It now takes intensive broiler chickens half the time - just 41 days - to reach their slaughter weight than it did 30 years ago. Modern breeds of chicken have been developed to put on weight quickly and the rate of growth is often further accelerated by growth-promoting drugs. The rapid growth rates often mean that the birds’ hearts and lungs can’t keep pace with the rapid muscle growth and they suffer from painful skeletal problems. 100,000 birds die each day in UK broiler sheds because of heart failure, disease and afflictions caused by intensive methods of production.

On Soil Association organic farms, hens are able to exercise more of their natural behaviour, including ranging freely, scratching, dustbathing and feeding in grass fields. To enable them to do this, organic chickens have continuous daytime access to pasture and range, except during bad weather. Organic farmers are encouraged to choose slower growing breeds which are well suited to free range systems and growth-promoting drugs are banned.

There is widespread concern about the use of antibiotics in intensive poultry units. Due to the large flocks, disease can spread very quickly. Low doses, given in feed and water, are a form of insurance for the farmer. But long-term, low-dose exposure is far more likely to create resistance to antibiotics - many of which are also used to treat humans. Organic farmers would only use a course of antibiotics to treat a specific problem and to prevent any unnecessary suffering.

Pigs are natural foragers – they enjoy rooting and exploring. They are highly inquisitive, social animals and have a language which contains some forty different expressions for passing on information. However over 70% of intensively reared pigs spend their entire life indoors. This means that they cannot display many of their natural tendencies and instead display much unnatural behaviour such as tail biting, bar biting and head shaking. To prevent them rooting up the earth, intensively reared pigs are also subject to mutilations such as nose ringing.

Organically reared pigs must be able to free range allowing them to move around and wallow in mud and they cannot be ringed through the nose. A week before intensively kept sows give birth, most are placed in a farrowing crate (a small metal cage only inches wider than the animal). The sows are unable to turn around and can only stand up, lie down, or suckle their piglets once they are born. They remain in the crate until their piglets are weaned at around three weeks.

Close confinement can cause muscle weakness, lameness, and inflammatory swellings of the joints. The crates are designed to maximise productivity as sows are less likely to lie on their piglets. Ultimately the crates drive down the cost of meat. The use of farrowing crates in pig production is prohibited under Soil Association standards.

Intensively reared pigs in the EU may have been tethered or lived their entire life in a sow stall. Tethers and sow stalls have been banned in the UK but it is worth noting that a lot of non-UK pigmeat is still sold in UK supermarkets. There is no independent verification of free range pork.

Modern dairy cows have been selectively bred over many generations to produce as much milk as possible. Over 90% of dairy cows are black-and-white Holstein type. These cows can produce approximately ten times as much milk as a calf would naturally suckle, but there can be a price to pay in terms of their welfare. Mastitis (a painful inflammation of the udder), lameness and a number of other diseases means that many of the highest yielding cows suffer from some pain and discomfort through their productive life. The majority of cows in intensive high-yielding herds will often be culled after producing less than four calves due to infertility and disease resulting from stress. Wild cattle would average 10 calves and many organic dairy farmers will have cows still producing milk after producing 10 calves.

Organic farmers believe that stress is one of the primary causes of disease and welfare problems in intensive livestock farming. The Soil Association standards for organic farming are designed to reduce stress to farmed livestock through a variety of management techniques. Farmers are encouraged to use native breeds of cow (like Dairy Shorthorn). These are rarely capable of yielding as much milk as modern dairy breeds (like Holstein), but they are very well adapted to making good use of home grown forage (grass, hay or silage - fermented grass)to produce milk and are hardier and less susceptible to disease.

High-yielding dairy cows require a lot of concentrated (high energy, cereal based) feed in order to provide them with the right amount of energy to maintain their own metabolism and to produce the desired amount of milk. The high incidence of lameness in dairy herds is associated with large rations of concentrated feeds which affect the horn quality of the hoof. Feed for organic dairy cows must consist mainly (a minimum of 60%) of home-grown grass or forage. This is because organic farming is a holistic, non-input based agricultural production system and so farmers try to grow what they need. The restriction on the amount of cereal organic cows can eat usually results in them producing less milk and therefore experiencing less stress. Studies have also shown a lower incidence of lameness on dairy farms (www.organic-vet.reading.ac.uk).

There can be vast differences in the amount of time that non-organic cattle spend grazing. The most intensive systems involve keeping bull calves indoors or in yards. Bull calves are used as they grow quickly. They are fed on high levels of concentrated feeds and silage and finished (fattened up) as quickly as possible. The animals are confined in high numbers, which can increase the risk of infectious diseases such as pneumonia.

Less intensive systems allow the calves - castrated bulls and heifers (female cows) - to remain with their mothers. The whole herd is allowed to graze for one or two summers and may be brought indoors during the winter. All beef in the UK is either produced from herds that use specific beef breeds such as Aberdeen Angus, South Devon or Hereford, or from dairy herds where a bull from a beef breed is crossed with the cows.

Organic producers are encouraged to choose breeds that suit the conditions on their farm. An organic beef system allows cows and their calves to graze pasture for most of their lives. They can be finished in well-bedded spacious yards, providing this period does not exceed a fifth of their lifetime. Organic cattle do not have to be housed during the winter, but if they are kept outside, there must be shelter, food and water.

As with organic dairy cows at least 60 per cent of the cow’s diet must consist of grass, hay or silage. Intestinal worms are a common problem in all cattle and can be avoided on organic farms by rotating the pastures and allowing the calves to develop a natural immunity from their mothers. Rotating pastures means moving animals to different fields on the farm. The beef labelling scheme ensures the verification of any information put onto packs of beef. Beef that is labelled free range, grass fed or of course organic will come from welfare friendly systems. If nothing is specified about the system of production, there is no way of knowing that the beef that you buy has not come from an intensive bull-beef system.

Approximately half of the nation's sheep (organic and non-organic) are found on hilly upland areas. Most sheep can free range for most of their lives, although some may be brought inside to give birth. Stocking rates will generally be lower on organic farms that other farms.

The big difference between organic and non-organic sheep systems are the methods used to control and prevent diseases. Non-organic sheep are likely to receive many more veterinary treatments than organic sheep. For example, many non-organic lambs will be wormed every four to six weeks, regardless of need and new-born lambs may be given antibiotics as a prophylactic (preventative) treatment. Organic farmers manage their flocks carefully to reduce the disease risk to new born lambs and use clean grazing systems to minimise the need for worming.

Clean grazing involves managing pastures so that sheep, and particularly lambs, are only put into fields that have very low or no worm infestation. A piece of land that has not had sheep on it for twelve months or more would be classed as being clean, this could be land that had crops grown on it the previous year or had cattle kept on it. When worming is necessary only certain treatments that do not leave residues are permitted. Some wormers can leave a residue in the animal's dung which can then affect soil microorganisms.

Many non-organic farmers use organo-phosphorus dips to control sheep scab. Organo-phosphorus dips are prohibited in organic systems as they have serious health implication for animal and humans. Double fencing can help to prevent sheep scab, which can spread when infected sheep rub on fences dividing them from healthy ones. However, this method is impractical on upland areas.

Maintaining a closed flock (no bought-in stock) can also prevent disease. Organic farmers who buy in breeding stock are advised to check their health status and quarantine them before they run with the main flock. It is well known that stress renders animals more vulnerable to disease and some organic farmers think that measures designed to protect the health of non organic sheep - dipping, drenching, vaccinating - are often unnecessarily stressful.

At Grow Wild, we care about what we do and the impact it has on the environment. Embedded in the very core of what we do relates to promoting proper treatment of the environment. We thought we would let you know where we stand on this issue.

By the nature of the service we offer, we are committed to supplying food produced without any harmful side effects to the environment, not treated with chemical herbicides, pesticides, and GM free. The best things in life are free, and being able to do something (takes a little effort, but not at a great cost) which contributes positively to the environment is a must, as far as we are concerned.

We are committed to:

• Recycling. We re-use boxes until they have come to the end of their useful life, after which all cardboard is uplifted for recycling. The wooden crates, when they are past their best are recycled locally into wood chippings. 
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• All paper waste generated in the office is recycled (or is shredded for a local funeral director’s use in pillows), as are egg cartons returned by our customers, and shrink-wrap that keeps the boxes from falling off incoming pallets! 
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• We aim to keep fresh waste to a minimum by sourcing from quality suppliers. However, in order to supply top-notch quality fresh food to our customers, each item is quality checked before being packed, and some items are discarded as substandard. All fresh produce waste is sent to a local organic farmer for either feeding to his organic Tamworth piggies, or for making organic compost. 
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• Packaging. We aim to keep packaging to a minimum, and therefore if possible, we put unpackaged fresh produce directly into boxes. Where packaging is required (so that leafy goods don’t wilt before they reach our customers, and tomatoes don’t get squashed), we use bags made from recycled paper, and clear bags made without polyvinyl chloride (PVC) to meet the standards set out by the Soil Association. 
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• If you are a customer and would prefer NO packaging at all – we would be delighted to hear from you. 
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• Our bought-in boxes branded Grow Wild are made from 100% recycled materials. 
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• Efficient use of resources. In relation to transport, our vans are making multi-drops, thereby reducing the number of individual trips made by individual consumers. If one of our vans is making 70 drops of groceries per day, that is saving 70 individual trips to the supermarket! 
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• Our drivers’ schedules are always organised in the most distance-efficient way so that they aren’t zig-zagging all over Scotland. 
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• Operations. We always use environmentally friendly cleaning products for our packing area, and a lot of elbow grease! 
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• We don’t use or deal with: chemical coatings, dyes or inks that contain phthalates, materials or substances derived from genetically modified organisms, excess packaging, wood that has been treated with preservatives.
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We keep checking into better ways of doing things in a commitment to continuous improvement (e.g. we are looking into alternatives - like compostable bags, alternative bags for potatoes, etc).

We also monitor our progress, and review our environmental policy and processes annually.

For further information on waste minimisation, SWAG is a useful website to have a look at.

At Grow Wild we need to keep in touch with our customers about their orders by email, phone (and sometimes text). We also enjoy sharing what’s happening on the farm with you from time to time -   we may contact you with our special offers, Christmas order sheets, news about produce and quality issues, and news on our latest projects, and our recipes

As you may have will no doubt have heard, the data laws have changed for the better. This means you'll have better control of your own data and how it's used. As part of the Grow Wild community, we want to reassure you that we treat your details carefully and your data with the utmost respect. We NEVER pass on your details to anyone else other than those who need them for managing your orders (ourselves in the office, the drivers who have your addresses (!), and the financial service providers for processing payments). We have data processing agreements in place with our website and email hosts and also our payment processors. Our emails and files are encrypted for security.  So we've updated our Privacy Policy (please see below) to reflect how we already collect, protect and handle your personal information.

You can unsubscribe at any time by sending us an email.

If you would like to make us aware of any changes to your contact details, please do get in touch and we will update your preferences.

Please email: hello@growwild.co.ukor call us on 01506 847 690

Thanks!

Lindsay & the Grow Wild Team

Terms & Conditions

By contacting Grow Wild or placing an order via our website, by email, by telephone, or in person, you are agreeing to these Terms and Conditions; please read them carefully. These Terms and Conditions do not affect your statutory rights.

Last updated 5th June 2023.

1. This website is operated by Grow Wild Limited and the purchase of goods from this website is governed by these Terms and Conditions. From time to time we may amend these Terms and Conditions and when we do so we will update the "last updated" date in the paragraph above. Orders placed after this date will be bound by the changes made.

2. Purchase Contract

2.1. To place an order you must be eighteen years old or over and have completed the registration process.

2.2. We will confirm acceptance of your order. We will do this either by email to the email address you have provided us with or by telephone within 24 hrs of placing your order (unless you place your order or register over the weekend – in which case you will hear from us on the Monday) - We may do both in which case acceptance will deem to be whichever arrived the soonest.

3. Prices and Delivery Charges

3.1. The price you will pay will be the website price at the time you placed or edited your order, subject only to any inadvertent technical error for which we will not be liable.

3.2. With reference to our pack to order deliveries - When items are priced by weight or volume we will charge for the actual weight or volume we supply. For this reason the prices shown on your order confirmation email and your order on the website whilst the order status is either 'open' or 'picking in progress' are considered guide prices only. The actual price will be calculated when your order is 'picked' and packed.

3.3. The prices stated on the website will be inclusive of any VAT payable.

3.4. The price of the goods does not include a charge for delivery. There may be a small delivery charge depending on your area, which will be advised at the time of ordering.

4. Promotions

4.1. We may from time to time make promotional offers on the purchase of goods through our website, by email and/or by phone. In this event the terms of any such promotional offer will be subject to these terms and conditions.

4.2. We may change the terms of any promotions, or withdraw them altogether, at any time and without prior notice.

4.3. We reserve the right to offer different promotions to different customers at our complete discretion.

4.4. Refunds given on any purchase subject to a promotional offer will be given on the terms of that promotion and the promotional price.

5. Methods of Payment

5.1. Payment may be made by using our checkout page. All major credit and debit cards accepted.

5.2. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.

5.3. You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

5.4. Payments are processed by Shopify…on behalf of Grow Wild Limited. Grow Wild holds no financial details for our customers.

6. Delivery

6.1. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

6.2. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity or quality you have received and the condition of the goods are the same as when they were delivered we will arrange with you for them to be collected. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

6.3. Home Delivery

6.3.1. We will deliver your order to the delivery address that you selected when you placed your order. You may change your addresses at any time by contacting the Grow Wild team by email or phone. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

6.3.2. The delivery day is agreed with you when you submit your order. Accordingly it is your responsibility to ensure that an appropriate person is available at the delivery address at this time or alternative delivery arrangements are given to us when you placed your order, such as a neighbour or a place where the delivery can be left. Whilst we make every effort for your order to be delivered at the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.

6.3.3. We will endeavour to fulfil your order in completion, and will contact you if there are shortages. We will adjust your bill should there be any shortages.

6.3.4. In the event of non-availability of any goods you order, we may contact you and offer a reasonable substitute. This may affect the price you pay.

6.4. Courier Delivery is carried out by a designated local courier APC.

6.4.1. We will dispatch your order to the delivery address that you selected when you placed your order. You may change your addresses at any time by contacting the Grow Wild team.  

6.4.2. The delivery day is agreed with you when you submit your order. Accordingly it is your responsibility to ensure that an appropriate person is available at the delivery address at this time or at any alternative address given to us when you placed your order. Whilst we make every effort for your order to be delivered on the agreed day, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.

6.4.3. All goods must be signed for on delivery by an appropriate person. If the courier cannot get a signature the insurance is invalidated and consequently no claims can be accepted.

6.4.4. If we are unable to supply any of the items in your order we will contact you to agree appropriate substitutions or actions. If we have difficulty contacting you this may delay dispatch of your order.

6.4.5. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity or quality you have received and the condition of the goods are the same as when they were delivered we will arrange with you for them to be collected. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

6.5. Collection

6.5.1. We will deliver your order to the collection point you selected when you placed your order.

6.5.2. The collection time slot is agreed with you at the time you place your order and accordingly it is your responsibility to ensure that you or another appropriate person collect your order during this period.

6.5.3 The person collecting the order may be asked to identify themselves and/or prove their authority to collect the order. A printed copy of your order is normally acceptable proof. If at our reasonable discretion we cannot satisfy ourselves that the person collecting your order has the authority to do so, or is not an appropriate person, we may decline to allow the order to be collected. In this event you will need to contact us to re-arrange delivery and a further charge may become payable provided we attempt to deliver at the agreed time.

6.5.4. Should you fail to collect your order we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the delivery charge.

6.5.5. We will endeavour to supply items as close to the order as possible however if the order is unacceptable you may reject it at your complete discretion at collection time.

6.5.6. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item at your complete discretion at collection time.

7. Changes and cancellation

7.1. You can amend your order or cancel it via email or telephone. The deadlines for changes/cancellations to orders are detailed on the website. Any changes/cancellations after the deadline may incur a charge.

7.2. If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 14 days of receipt of your decision either by email or letter. We will arrange with you to either collect the goods from you or for you to return them to us at your cost. The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.

8. Defective Goods

8.1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly by either informing the delivery person, telephone or email of any dissatisfaction with your order. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your discretion and we will either fully refund you for them or replace them in your next order.

9. Liability

9.1. Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.

9.2. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.

9.3. We will not be liable to you or any third party for any consequential or incidental loss.

9.4. Excepting that set out in paragraph 9.1 our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order and the cost of delivery.

10. Privacy and security

10.1. The information we request from you when you register and when you place an order will be treated by us with care and security. We will not sell or rent your information to any third party for their marketing purposes unless you agree otherwise. Please see our full privacy statement for further details.

10.2. Personal details are stored securely on servers that are not directly accessible via the Internet. Your card payment details are stored by our payment service providers and not by us. Your information is stored on our server, and all information is password protected. All staff with access to our server have signed a confidentiality agreement governed by our Terms and Conditions in relation to protection of customer personal information.

11. Our right to cancel your registration.

11.1. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

12. General

12.1. These Terms and Conditions shall be governed and construed in accordance with the laws of Scotland and any disputes will be decided only by the Scottish Courts.

12.2. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

12.3. The content of this website is protected by copyright, trademarks, and other intellectual rights. You are only permitted to use this material for your personal use in placing orders on this website. You may not otherwise reproduce, copy, modify, distribute or use for commercial purposes any of the content of this website without written permission from us.

13. Use of Customer Information

13.1. We will collect, store and use any personal information provided by you in connection with your orders in accordance with the requirements of the Data Protection Act 1998, the General Data Protection Regulation 2016/679 and our Privacy Policy, see section 10.

13.2. We will use Your Information in the following ways:

a) to set up and maintain your account with us and all records relating to it; 

b) for the administration of your account 

c) to enable us and third parties to carry out technical, logistical or other functions for the purposes of managing Your Account and the technical and management systems upon which it relies on Our behalf;

d) to carry out fraud prevention in accordance with 13.3 below;

e) to carry out credit checking in accordance with 13.4 below;

f) to enable us and third parties to carry out data analysis with regard to Your Account for the Company’s internal business purposes; and 

g) to conduct marketing activities described in and subject to 13.5 below. 

13.3. We may access and use Your Information and share it with fraud prevention agencies to prevent fraud and money laundering, for example, when: 

(i) checking details on applications for credit and credit related or other facilities, 

(ii) managing credit and credit related accounts or facilities,

(iii) recovering debt, 

(iv) checking details of job applicants and employees.

If false or inaccurate information is provided by You and fraud is identified, details will be passed to fraud prevention agencies and law enforcement agencies may access and use this information. You may be refused certain services, finance or employment as a result of this.

13.4. We may use Your Information for credit checking in order to mitigate exposure to bad debts. By entering into this Agreement You confirm Your agreement to Us or a third party nominated by Us undertaking such credit reference agency searches from time to time and You agree that records of the searches may be seen by other organisations in relation to any application for credit in the future.

13.5. Your Information including Your contact details may be used for marketing purposes as agreed by You when you register and activate your Account. Basically this means we may email you or call you with information about what we are doing on the farm and in Grow Wild, and details of products on sale, changes to prices, recipes, info etc.

Addendum - website

This website is designed to provide general information about Grow Wild Limited, its services and its subsidiary and associated undertakings and their respective businesses.

It is essential that you verify all information with us before taking any action in reliance upon it.  It is a condition of allowing you free access to the material on this website that you accept that Grow Wild Limited will not be liable for any action that you may take in reliance on such information.

This website complies with United Kingdom law only. Grow Wild Limited will not accept responsibility for compliance with the laws of any other jurisdiction.

Unless otherwise noted, you should assume that everything you see or read on this website is copyrighted and may not be used without the written permission of Grow Wild Limited, except as provided in these Terms and Conditions or in the text on this website.

Grow Wild Limited neither warrants nor represents that your use of materials displayed on this website will not infringe rights of third parties not owned by or affiliated with Grow Wild Limited. 

Grow Wild Limited has not reviewed any or all of the sites linked to this website and is not responsible for the content of any off-site pages or any other websites linked to this website. Your linking to this website, off-site pages or other sites is at your own risk and without the permission of Grow Wild Limited.