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Your Questions Answered.

• What if I am out when my delivery arrives?
• What if my delivery hasn’t arrived by the time I usually receive it?
• What do I do if an order arrives that I wasn’t expecting?
• Can I have my order delivered to work?

• What if I am out when my delivery arrives?

  We always refer to the delivery instructions you gave us when you set up the order.

  If you have given us an alternative place for the driver to leave your order, please check there. If it isn’t there - please call us so that we contact the driver to find out if there has been a problem.

• What if my delivery hasn’t arrived by the time I usually receive it?

  Please don’t hesitate to give us a call at the office. 

  There could be lots of reasons - because the driver is running late in traffic, or another reason.  We'll speak to the driver and call you back.

• What do I do if an order arrives that I wasn’t expecting?

  Please let us know as soon as you can!

  We will uplift it if at all possible (if the driver is still in your area), and credit your account.

  If our driver is unable to pick it up, you will of course not be charged for the delivery, but please call us to discuss what to do next.

• Can I have my order delivered to work?

  Yes!

  This is no problem at all, as long as we can get access, and there is a way of handing over a box, and picking up your old box!