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Your Questions Answered.

• What if I order chilled products (e.g. meat, dairy) but can't be at home to receive them?
• What if I get something in my box that I have said I don’t like?
• What if I’m not entirely satisfied with my order?
• What if something in my box isn’t up to your usual quality standard?

• What if I order chilled products (e.g. meat, dairy) but can't be at home to receive them?

  The best way to get around this problem is for you to leave a cool box out!

  Your helpful and friendly driver is only too happy to transfer any chilled products into the cool box so that they are in good nick upon your return.

• What if I get something in my box that I have said I don’t like?

  This really shouldn’t happen – but if it does, please do give us a quick buzz or drop us an email.

  We will of course add something extra into your next order by way of compensation.

  We would far rather be told about this sort of thing, rather than you saying nothing and being disappointed. We like to be able to put any mistakes right!

• What if I’m not entirely satisfied with my order?

  Please, let us know.

  We hope you enjoy your produce and that you are entirely satisfied with your order. However, if you have any negative comments about your order - Please contact us. 

  We welcome feedback, we do listen, and we do take steps to act on comments when possible.   We actively encourage all types of feedback since it enables us to address any problems we may be unaware of.

  (We do particularly enjoy hearing from very happy customers though!)

• What if something in my box isn’t up to your usual quality standard?

  This really shouldn’t happen – but if it does, please do give us a quick buzz or drop us an email.

  We will of course add something extra into your next order by way of compensation.

  We would far rather be informed so that we are made aware of any specific quality issues, rather than you saying nothing and being disappointed. We like to be able to put any mistakes right (and to be able to go back to our suppliers to find out what the problem has been).

  This sort of thing can happen in particular with items such as aubergines which look great from the outside, even though they may be hiding problems on the inside which can’t be seen until cut open!