How we work
Our system runs on a repeat order system to cater for the 99% of our customers who would like a regular delivery without the hassle of contacting us each time. Therefore, if we don’t hear from you by the deadlines, we’ll assume that you would like a regular order on an ongoing basis that will remain the same as the previous delivery. We will deliver to the same place at the usual time! You can call us on 01506 656544 or email us at sales@growwild.co.uk if you would like to make any changes to your order.
If you would like to have some additional items included (or omitted!) for any particular week, please make this clear by telling us that the addition/omission is for ONE week only or on an ongoing basis (until further notice). This really helps us to get your order correct.
Other information
- With regard to the fruit and veg boxes - Please do advise of anything you really don’t like – we will endeavour to exclude it from your box by substituting with another variety of fruit or veg!
- We really do want you to have an order you are entirely satisfied with, and are happy to work with you to get contents, balance and quantities right for you. Please don’t be shy in getting in touch with the Grow Wild office team so that we can tinker with your order until it works for you!
- To clarify payment arrangements – We take debit or credit card details from all our customers. Payments are run through a terminal in the office, and are debited from your account when your account reaches around £25 or over. Therefore, if you receive an order to the value of £15, we would allow this to build to £30 (i.e. two deliveries), prior to taking payment. You may therefore see on your delivery note/invoice, an outstanding amount. Don’t worry about this, since the whole balance will be cleared when the account tips over the £25 mark.
- Please do keep your box if you are able, so that we can pick it up when we make your next delivery. We re-use boxes in good condition and line them with fresh paper on a weekly basis. This keeps costs down, reduces wastage, and saves the environment.
- We hope you enjoy your produce. Please get in touch if you have any comments- we welcome feedback, we do listen, and we do take steps to act on comments when possible. We look forward to speaking to you soon.
- Please take a look at our current price list and call us if you would like to add anything to your order. Do have a look at the wines – we have just extended the fantastic range, and please note that we continue to offer the Introductory Meat Pack which is a great way to sample some of the best fresh Scottish organic meat and poultry around.
